PHW Privacy Policy

1About This Policy

This Privacy Policy applies to all users of the PHW platform, whether you access it through phw.run, the PHW App, or any related service. It governs how PHW handles your personal data from the moment you register an account through your entire time as a player.

By creating an account and using the PHW platform, you acknowledge that you have read and understood this policy. We encourage you to review it periodically, as we may update it from time to time to reflect changes in our practices or applicable regulations.

This policy should be read alongside our Terms and Conditions, which govern the overall use of the platform. If there is any conflict between the two, the Terms and Conditions take precedence for account-related matters.

2Data We Collect

PHW collects personal data only when it is necessary for running the platform, verifying your identity, or meeting our legal obligations. Here is an overview of the types of information we may gather:

We do not collect sensitive personal data such as biometric information, religious beliefs, or political affiliations unless explicitly required by law and communicated to you in advance.

3How We Use Your Data

The data PHW collects is used for specific, legitimate purposes. We do not use your information for anything outside the scope of operating and improving the platform. The primary ways we use your data include:

• Account management: Creating and maintaining your player account, verifying your identity, and processing login requests securely via OTP.
• Transaction processing: Handling deposits in Philippine Peso (PHP) and processing withdrawal requests through your chosen payment channel.
• KYC compliance: Verifying your age and identity to ensure the platform is only accessible to players who meet eligibility requirements — including the 21+ age rule.
• Platform security: Detecting and preventing fraud, account takeovers, money laundering, and other prohibited activities.
• Customer support: Responding to your inquiries, resolving disputes, and following up on account issues.
• Platform improvement: Analyzing usage patterns to improve game offerings, loading speeds, and the overall player experience.
• Responsible gaming: Monitoring player behavior to identify signs of problem gambling and offering appropriate support or intervention where needed.
• Marketing communications: Sending you updates about promotions or new features — only if you have opted in to receive them. You can opt out at any time.

4Legal Basis for Processing

PHW processes your personal data on the following legal grounds:

• Contractual necessity: Processing required to fulfil our agreement with you as a registered player — such as managing your account and handling transactions.
• Legal obligation: Processing required to comply with applicable laws, including identity verification and anti-money laundering checks.
• Legitimate interests: Processing that supports the secure and effective operation of the platform, including fraud prevention and platform analytics, provided these interests do not override your rights.
• Consent: Processing based on your explicit agreement, such as receiving promotional communications. You may withdraw consent at any time by contacting our support team.

5Sharing Your Information

PHW does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your information only in the following limited circumstances:

• Payment processors: To facilitate deposits and withdrawals through Philippine banking channels and e-wallets like GCash and Maya. These partners are bound by strict data handling agreements.
• KYC and identity verification partners: To confirm your identity and age before enabling full account access or processing large transactions.
• Technology service providers: Third-party vendors who help us operate the platform — such as cloud hosting, security monitoring, and analytics tools — under contractual confidentiality obligations.
• Legal and regulatory bodies: When required by Philippine law or a valid court order, we may disclose information to government agencies or law enforcement authorities.
• Responsible gaming organizations: In cases where a player has self-excluded or where we identify signs of problem gambling, relevant information may be shared with support organizations on a need-to-know basis.

Any third party that receives your data is required to handle it in accordance with applicable data protection standards. PHW remains responsible for ensuring those standards are upheld.

6Cookies and Tracking

PHW uses cookies and similar tracking technologies to keep the platform running smoothly, remember your preferences, and understand how players interact with different parts of the site. Cookies are small text files stored on your device when you visit phw.run or use the PHW App.

We use the following types of cookies:

• Essential cookies: Required for the platform to function — such as keeping you logged in during a session. These cannot be disabled without affecting how the site works.
• Functional cookies: Remember your settings and preferences, such as language or display options, to give you a more consistent experience.
• Analytics cookies: Help us understand which pages are most visited, how long players stay, and where issues arise. This data is aggregated and not tied to individual identities.
• Security cookies: Used to detect and prevent fraudulent activity, including flagging unusual login patterns or suspicious device behavior.

You can manage cookie settings through your browser. Note that disabling certain cookies may affect platform functionality. Continuing to use the platform without adjusting your settings is understood as acceptance of our cookie use.

7Data Retention

PHW retains your personal data for as long as your account is active, and for a period after closure as required by law or legitimate business need. Specific retention periods vary depending on the type of data:

• Account and identity data: Retained for the duration of your account and for a minimum period after closure to comply with anti-money laundering and identity verification requirements.
• Transaction records: Kept for a period in line with financial record-keeping obligations under Philippine law.
• Gaming activity logs: Retained for platform integrity purposes and to support any dispute resolution that may arise.
• Support communications: Kept for a reasonable period to allow follow-up and reference in case of recurring issues.

Once the applicable retention period has passed, your data is securely deleted or anonymized so that it can no longer be linked to you.

8Security Measures

Protecting your data is something PHW takes seriously. We have put in place a range of technical and organizational measures to safeguard your information against unauthorized access, loss, or misuse.

• SSL encryption: All data transmitted between your device and the PHW platform is protected with Secure Socket Layer (SSL) encryption, preventing interception during transit.
• OTP authentication: Sensitive actions — including login, withdrawals, and account changes — require one-time password (OTP) verification to confirm your identity.
• Access controls: Only authorized PHW personnel with a legitimate need can access player data. All internal access is logged and monitored.
• Fraud detection systems: Automated tools monitor platform activity in real time to detect and flag unusual patterns that may indicate fraud or unauthorized account use.
• Regular security reviews: PHW conducts periodic security assessments to identify and address potential vulnerabilities in the platform.

While we do everything within our means to keep your data secure, no online platform can guarantee absolute security. If you suspect unauthorized access to your account, please contact our support team immediately and update your password.

9Your Rights

As a PHW player, you have rights over your personal data. You can exercise any of the following by contacting our support team:

• Right to access: Request a copy of the personal data PHW holds about you.
• Right to correction: Ask us to update any information that is inaccurate or incomplete.
• Right to erasure: Request deletion of your data, subject to legal retention obligations.
• Right to restrict processing: Ask us to limit how we use your data in certain circumstances.
• Right to data portability: Request a structured copy of your data in a commonly used format.
• Right to object: Object to processing based on legitimate interests, including direct marketing.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw it at any time without affecting prior processing.

We aim to respond to all data rights requests within a reasonable timeframe. In some cases, we may need to verify your identity before acting on a request. Requests that would conflict with legal obligations may be declined with a clear explanation.

10Changes to This Policy

PHW may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable laws. When we make significant updates, we will notify registered players via email or through a notice on the platform.

The date at the top of this page shows when the policy was last revised. We encourage you to check back periodically. Continued use of the PHW platform after any changes are posted constitutes your acceptance of the updated policy.

11Contact Us

If you have questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, you can reach the PHW support team through the contact details available on the platform. Our team is available around the clock.

For faster resolution, please include your registered username and a brief description of your concern when you get in touch. You may also find helpful information on our FAQ page or review our Terms and Conditions and Responsible Gaming pages.